Bouygues Telecom Entreprises

Nothing to say at the network level. However, it is better not to subscribe to a Bouygues promotional package such as B&you after 4 years 50 percent increase in price from 11.99 euros to 17.99 euros. And customer service doesn't want to hear about it and doesn't do anything for your loyalty. This type of increase in no way corresponds to inflation my salary did not increase by 50%

RER Nation station, in the heart of Paris, in 2023, 0 network, no telephony, no internet, nothing. Not much better in other stations where the internet often does not work despite the presence of the network. The price of my package has increased by 50%, investment in the network is stagnating, no progress for years. On the other hand, they allow themselves to pay telephone operators who call me several times a month to offer me overpriced offers that do not interest me... 100% marketing, 0% practical.

Good morning ! We are health professionals. We trusted Bouygues to carry out our migration to Fiber in 2020... and we went through hell. 1/ Fiber outages. For 3 years 1 month out of 3 on average without fiber due to wild outages depriving us of a telephone switchboard and forcing us to permanently rely on 4G backup to be able to continue to transmit our bills to social security. The last cut lasted 6 months. We know the trouble ticket by heart: #1163755. 6 months of putting up with the smirk of the technician who reconnects you for 2 hours, and who will disconnect you again for the benefit of another operator because the connection point is not large enough to support all the strong subscription requests lucrative ones that flow in every day thanks to the telephone canvassing of all operators. Bouygues therefore behaves like a rentier operator who sells subscriptions without any obligation of result. 3/ Overcharging of lines. Another area in which Bouygues excels: When your standard must move from ADSL to Fiber and from TO to IP, when you also eliminate fax you lose the use of telephone numbers which you must cancel yourself by registered mail . Bouygues made us sign a very detailed contract to switch to fiber. But Bouygues was careful not to tell us that it kept the old obsolete numbers active to continue billing us for subscriptions. On the invoice, the overbilling is invisible because the numbers do not appear. you have to go to the customer account to detect it. 4/ Retaliation: Exasperated by the fiber disaster, we left this operator to switch back to ADSL with the competition. At this moment, the old, forgotten, uncanceled numbers escaped the portability of active numbers to the new operator. So Bouygues makes you pay for your departure by continuing to bill you for old numbers that seem to have come out of the hat, threatening you with the entire catalog of legal proceedings. Here is an Operator who is simply not to be visited if you do not pay a lawyer specializing in telecoms to scrutinize all their contracts! Say, Mr. Google, couldn't you invent the "0 star" rating just for BOUYGUES, please? Because one star is still too many.